Privacy Policy

We only collect personal information you choose to provide or that is needed to process your order. This typically includes:

• Name and pharmacy or business name
• Email address and phone number
• Billing and shipping address
• Order details and any messages you send us
• Limited technical data (IP address, browser type, pages visited) collected automatically by our website and standard analytics

• To process, fulfill, and ship your orders
• To respond to quote requests, support questions, and inquiries
• To send order updates and important service communications
• To improve our website, products, and customer experience
• To meet our legal, tax, and regulatory obligations

We do not sell your personal information. We only share it with trusted third parties when needed to run our business, including:

• Shipping carriers (Canada Post, Purolator, UPS) to deliver your orders
• Payment processors and our e-commerce platform to securely handle transactions
• Email and customer-support service providers to communicate with you
• Government or law-enforcement authorities when required by applicable Canadian law

These service providers are only permitted to use your information to perform services on our behalf.

We use reasonable physical, technical, and administrative safeguards to protect your personal information. We keep your information only as long as needed for the purposes described above, or as required by Canadian tax, accounting, and legal record-keeping obligations.

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Withdraw consent to our use of your information (subject to legal or contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, email us at supplies@pharmabest.ca.

Our website uses basic cookies and analytics tools to keep the site working correctly and to understand how visitors use it. You can disable cookies in your browser settings, though some parts of the site may not function as intended.

Our website and products are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18.

Questions, concerns, or requests about this policy or your personal information can be sent to:

• Email: supplies@pharmabest.ca
• Phone: +1 (647) 429-2677
• Address: Toronto, Ontario, Canada

We may update this policy from time to time. The most current version will always be posted on this page.